Last Updated January 2025

1. Agreement to Terms

By accessing and using the services provided by Nomphix (“we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms or TOS”). Please read these Terms carefully before engaging our virtual assistant services.

2. Service Description

a. Virtual Assistant Services

  • We provide professional virtual assistance services including but not limited to administrative support, website design, customer service, website maintenance, and other tasks as agreed upon
  • Services are delivered remotely through approved communication channels
  • Specific service details are outlined in your selected service package or custom agreement

b. Service Availability

  • Services are available during standard business hours: Monday-Sunday, 9 AM – 5 PM (all timezones)
  • Response times and availability may vary based on your selected service package and timezone
  • Emergency after-hours support availability depends on your service tier

3. User Accounts

a. Account Creation

  • You must provide accurate, current, and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized account access

b. Account Security

  • You are responsible for all activities that occur under your account
  • We implement reasonable security measures but cannot guarantee absolute security
  • Multi-factor authentication is required for all client accounts

4. Client Responsibilities

a. Communication

  • Provide clear instructions and necessary information for task completion
  • Respond to clarification requests within reasonable timeframes
  • Maintain professional communication with assigned virtual assistants

b. Content and Materials

  • You retain ownership of the materials you provide to us
  • You must have proper rights to use any content shared with us
  • You are responsible for backing up your data and materials

5. Payment Terms

a. Pricing

  • Service rates are published on our website or in your custom agreement
  • We reserve the right to modify pricing with 30 days’ notice
  • All prices are in USD unless otherwise specified

b. Billing

  • Recurring services are billed in advance
  • Additional services are billed as rendered
  • Late payments may result in service suspension

6. Confidentiality

a. Data Protection

  • We maintain strict confidentiality of client information
  • All virtual assistants sign comprehensive NDAs
  • We implement industry-standard security measures

b. Information Usage

  • Client information is used solely for service delivery
  • We do not sell or share client data with third parties
  • Anonymous data may be used for service improvement

7. Intellectual Property

a. Ownership

  • You retain rights to your original content
  • We retain rights to our methodologies and processes
  • Deliverables become your property upon payment in full

b. Limitations

  • Our services cannot be resold or redistributed
  • Training materials and procedures remain our property
  • Joint works will be addressed in separate agreements

8. Service Limitations

You agree not to use the Site or any of its Services for any unlawful purpose, any activity prohibited by these TOS, or for any purpose that Nomphix does not reasonably intend. Neither may you use the Site nor any of the Services in any manner that could interfere with another party’s use and enjoyment of the Site or any of the Services.

  • Conduct illegal or fraudulent activities
  • Harass or abuse our virtual assistants
  • Redistribute our services without authorization
  • Infringe on the copyright, trademark, patent, trade secret, or other proprietary right of any User or other party
  • Sell or transfer your profile or user ID to another

Please be aware that technical issues may impact service availability, and we cannot be held responsible for such occurrences. Additionally, we are not accountable for any failures of third-party services. Scheduled maintenance will be announced in advance to minimize any inconvenience.

9. Liability & Indemnification

Our liability is limited to the amount paid for services. As a condition for using the Site and/or the Services, you agree to indemnify Nomphix and its Third-Party Vendors from and against any liabilities, expenses (including attorneys’ fees), and damages arising out of claims resulting from your use of the Site and/or the Services including without limitation any claims alleging facts that if true would constitute a breach by you of this Agreement. Force majeure events may affect service delivery.

10. Term and Termination

These Terms will remain valid for the entire duration of your use of our services. Either party may terminate the agreement with written notice, and minimum commitment periods may apply to certain packages. Any outstanding payments will remain due, and confidentiality obligations will continue to be enforced. Additionally, our data retention policies will remain in effect.

11. Modifications

Our service features or offerings are subject to modification, addition, or removal. In the event of significant changes, we will provide prior notification. Additionally, updates to our service level agreements may occur periodically. Nomphix reserves the right, in its sole discretion, to change, modify, or otherwise alter the TOS at any time without notice. Such modifications shall become effective immediately upon the posting thereof. The TOS comprises an agreement between you and Nomphix, and you must review the TOS regularly to keep yourself apprised of any changes to that agreement between you and Nomphix. The most current version of the TOS can be reviewed by clicking on the “Terms of Service” link at the bottom of each page on the Site.

12. Governing Law

Should a Dispute arise and should the arbitration provisions herein become inapplicable or unenforceable, or in any instance of any lawsuit between you and Nomphix, the parties agree that jurisdiction over and venue of any suit shall be exclusively in the state and federal courts sitting in and for Delta, Nigeria. If either party employs attorneys to enforce any right in connection with any Dispute or lawsuit, the prevailing party shall be entitled to recover reasonable attorneys’ fees.

13. Contact Information

For questions about these Terms:
Email: support@nomphix.com

Please print a copy of this agreement for your records.

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